CRM Dialer Features Built to Close More Deals
Power dialers, smart call routing, real-time analytics, and compliance tools — everything your outbound sales team needs to connect faster and convert more leads.
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Dialing Features That Drive More Conversations
CRM Dialer™ automates your outbound calling workflow so your team spends less time dialing and more time closing. Explore the tools built to maximize every call.
Power Dialing — Eliminate Manual Dialing
CRM Dialer™ Power Dialing automatically dials your contact list and connects agents only when a live person answers, cutting idle time and boosting calls-per-hour.
Click to Call — One Click, Instant Connection
Launch outbound calls directly from your browser or CRM record with a single click. No manual dialing, no copy-paste — just faster connections and fewer errors.
Predictive Dialing — Maximize Agent Talk Time
Our Predictive Dialer forecasts agent availability and dials multiple numbers simultaneously, ensuring agents are always on a live call and never waiting.
Web RTC — Call From Any Browser, No Hardware
Make and receive calls directly in your web browser using just a headset. CRM Dialer™ Web RTC eliminates desk phones and reduces setup time to minutes.
Call & SMS Tracking — Full Visibility Into Every Touch
Record, log, and analyze every call and text message in real time. Detailed tracking data helps managers coach agents and identify what converts prospects into customers.
CRM Integration — Manage the Full Sales Cycle
Sync CRM Dialer™ with your existing CRM to track every lead interaction from first call to closed deal. Keep your pipeline organized without switching between tools.
Agent Activity Groups — Organize Teams Efficiently
Assign specific calling campaigns, scripts, and tasks to defined agent groups. Managers can monitor group performance and reallocate resources in real time.
Robust Inbox — Centralize All Inbound Communication
Manage inbound calls, voicemails, and SMS messages from one unified inbox. Never miss a follow-up and keep every conversation organized for your entire team.
More Ways CRM Dialer Helps Your Team Close More Deals
From two-way SMS to granular call tracking, every feature is built to reduce friction, increase contact rates, and give your team the data it needs to perform.
Two-Way SMS Messaging
Send and receive text messages directly inside your CRM workflow. Reach prospects on the channel they prefer and respond in real time — without switching tools or losing context.
Detailed Call Tracking
Log every inbound and outbound call automatically. Review duration, outcome, and rep performance at a glance so managers can coach faster and reps can hit quota more consistently.
SMS Tracking & Analytics
Know exactly which messages were delivered, opened, and acted on. Use real engagement data to refine your outreach cadence and improve reply rates across every campaign.
Local & Toll-Free Numbers
Instantly provision local area-code numbers or toll-free lines to boost answer rates. Studies show local numbers can increase pick-up rates by up to 4x compared to out-of-state callers.
Secure, Compliant, and Built to Scale with Your Business
CRM Dialer is engineered to meet today's strictest telecom compliance standards — so your team can focus on closing deals, not navigating regulations.
Automated A2P 10DLC Registration — Handled for You
CRM Dialer manages your A2P 10DLC registration end-to-end, keeping your messaging campaigns compliant with carrier requirements. No manual paperwork, no compliance gaps — just approved, deliverable SMS outreach.
Toll-Free Number Verification That Protects Deliverability
CRM Dialer's built-in toll-free verification system ensures your outbound numbers pass carrier screening. Complete verification in a few steps and maintain high answer rates across your entire calling team.
STIR/SHAKEN Compliance — Authenticated Caller ID by Default
Every call made through CRM Dialer benefits from integrated STIR/SHAKEN authentication, reducing spam flags and boosting answer rates. Your numbers stay trusted and your brand reputation stays intact.
TCPA-Ready Texting with Opt-Out and Double Opt-In Controls
Stay on the right side of TCPA regulations with CRM Dialer's built-in opt-out management, double opt-in workflows, and consent tracking. Protect your business from liability while running high-volume SMS campaigns with confidence.